General Questions
x99bd's answers to all questions are right here
From deposits to live casino, betting to account management — everything you want to know about x99bd is in one place on this FAQ page.
On this x99bd FAQ page we have compiled the most frequently asked questions in one place. Clear and simple answers about making deposits, understanding live casino, getting started with cricket betting, managing your account, and playing responsibly are all here. If you cannot find your question, contact our 24/7 live chat — our knowledgeable support team is always ready.
Deposits
The minimum deposit at x99bd is just ৳100. This applies to all supported payment methods — whether you use bKash, Nagad, Rocket, or Upay. Start small and play at your own comfort; there is no upper limit on deposits.
x99bd does not charge any deposit fee on its end. However, your mobile wallet — bKash, Nagad, Rocket, or Upay — may apply their own transaction charges. Contact the relevant wallet's support for details on those charges. Depositing on our platform is straightforward and transparent.
x99bd currently supports four mobile wallet methods: bKash, Nagad, Rocket, and Upay. All four are widely available in Bangladesh and suited for instant transactions. Rocket is primarily the mobile wallet service of Dutch-Bangla Bank. You can deposit a minimum of ৳100 through any of these methods.
In most cases a deposit is credited within a few minutes. If more than 15–20 minutes have passed, contact our 24/7 live chat with the payment reference number or a screenshot. The support team will verify and complete the deposit promptly. It is always a good habit to keep proof of payment.
After logging in to x99bd, go to the Cashier or Deposit option and select bKash. Send money from your bKash app to the displayed bKash number using "Send Money". Once the transaction is done, enter the transaction ID in the designated field and confirm. Your balance is usually updated within a few minutes. The minimum deposit amount is ৳100.
Live Casino
In live dealer games, a real dealer runs the game from a studio via live video streaming. You place bets from your own screen and can see real cards or a roulette wheel. Leading providers such as Evolution Gaming and Ezugi deliver this experience, where you can also chat and interact with the dealer.
Roulette is relatively easy to play. A spinning wheel has numbers 1 to 36 and a single zero pocket. You can bet on any number, a color (red or black), or a group of numbers. Beginners are advised to start by betting on red or black. The dealer spins the ball and whichever pocket it lands in determines the result.
Teen Patti is a 3-card game where the player's and dealer's hands are compared — the higher combination wins. Andar Bahar is simpler: a joker card is drawn, then cards are dealt alternately to the "Andar" or "Bahar" side, and you bet on which side will receive a card matching the joker first. Both games are very popular in Bangladesh.
x99bd's live casino has tables across a range of stakes — from low-limit tables up to high-limit ones. The minimum and maximum bet limits for each table are shown before the game loads, so you can pick a table that fits your budget. New players are advised to start at lower-limit tables.
Absolutely. x99bd's live casino is fully mobile-friendly. You can play directly from the browser of any Android or iOS smartphone — no separate app download is required. For the best experience, use a stable internet connection (4G or Wi-Fi).
Cricket & Sports Betting
Live in-play betting lets you place bets in real time while a match is in progress. You can bet on things like the outcome of the next over, the next wicket, or runs off a specific ball. Odds change continuously based on what is happening on the field, so quick decision-making is important.
The most well-known cricket betting markets are — match winner (which team will win), top batsman, total runs (over or under a specific run total), wicket fall, and next ball outcome. T20 and BPL matches also offer a wide variety of in-play markets.
Decimal odds are easy to understand. Multiply your stake by the odds to get the total return. For example: ৳100 stake × 2.50 odds = ৳250 total return (your original ৳100 plus ৳150 profit). The higher the odds, the less likely the outcome — but the potential payout is also higher.
If a match is abandoned due to rain or officially declared a no-result, bets are generally voided and the stake is refunded. However, the rule may vary depending on the specific market. For precise terms, read x99bd's rules and conditions or contact support.
Account Questions
Click the "Forgot password?" link on the login page. Enter your registered mobile number or email and a verification code will be sent to you. Use the code to create a new password. If you still face trouble, contact our live chat — the support team will verify your identity and help recover your account.
First, make sure you have entered your username and password correctly. Check whether Caps Lock is on. Clear your browser cache and cookies, then try again. Verify that your internet connection is stable. If multiple failed attempts occur, your account may be temporarily locked — in that case, notify the support team.
To register, you need an active mobile number, an email address, and a strong password. Personal details must be provided accurately for identity verification. Please note that x99bd is for people aged 21 and above only. One person may open only one account.
Logging in from a new device is generally completely normal. For security, the system may send a verification code. Simply enter the code sent to your registered number to gain access. You can log in to the same account from multiple devices, but it is better not to keep multiple sessions active at the same time.
Each individual may open only one account. However, if two separate adult members of a household each open their own account using their own personal details, that is a different matter. Multiple accounts belonging to the same person are prohibited and may result in account suspension.
Limits & Controls
There are some signs to pay attention to: spending more than your budget, playing more to try to recover lost money, being unable to stop playing, and losing focus on family or work. If these feelings seem familiar, take a pause, talk to someone close to you, and read our responsible gambling page.
x99bd is for people aged 21 and above only. A date of birth is required at registration and age is confirmed during the identity verification process. Accounts belonging to underage individuals are closed immediately and any funds collected are returned.
Cooling-off means temporarily closing your account for a set period — such as a few days or weeks. Self-exclusion is longer-term: a decision to voluntarily stay away from your account for a defined period or permanently. To activate this, contact support — we will help without judgment.
Yes, x99bd gives you the option to set your own deposit limit as part of responsible gambling. Setting a maximum amount you can deposit within a given time period reduces the risk of overspending. Changing this setting typically has a waiting period, which helps prevent impulsive decisions.
If you think a family member is struggling due to gambling, speak with them calmly and encourage them to seek professional help. It may be possible to discuss restricting an account based on a third-party request through our support. x99bd always prioritizes the wellbeing of its users.
Have more questions?
Our expert support team is available 24/7 — in Bengali and English.
Live Chat — 24/7