x99bd's Privacy Policy

x99bd is a trusted online casino and betting platform in Bangladesh. We believe that protecting your personal information is a fundamental right. This Privacy Policy ("Policy") applies to users of the x99bd website and services, and describes what types of information we collect, how we use it, how long we store it, and what rights you have over your information.

By reading this policy, you will gain a full understanding of how information is processed on the x99bd platform. Please read this policy carefully before using our services. If you have any questions, you are welcome to contact our support team.

When you create an account on x99bd, we collect the following information:

• Full name and date of birth (for age verification — only for users aged 21 or above)
• Email address and mobile phone number
• Username and password (stored in encrypted form)
• Mobile financial service account number (bKash, Nagad, Rocket, or Upay)

As part of our compliance and fraud prevention efforts, we may collect identity document information where required, such as a National ID (NID) number or passport details. This information is used solely for identity verification purposes and is not sold or transferred to third parties.

A record of every deposit and withdrawal on x99bd is stored. We collect:

• Deposit and withdrawal amounts and dates
• Payment method used (bKash, Nagad, Rocket, or Upay)
• Transaction ID and status
• Bonus usage history

Some information is collected automatically while you use x99bd:

• IP address and device type
• Browser type and version
• Operating system
• Date and time of visit (BST, UTC+6)
• Pages visited and gaming activity logs
• Cookies and session data

The information collected is primarily used to operate x99bd's services. This includes:

• Creating and managing your account
• Processing deposits and withdrawals
• Personalizing your gaming experience
• Providing bonuses and promotional offers
• Delivering VIP program benefits
• Technical improvement of the platform

We use information to ensure the safety of x99bd users:

• Detecting unauthorized access to accounts
• Monitoring suspicious transactions
• Preventing multiple account registrations
• Anti-money laundering (AML) checks
• Preventing cyberattacks

We use information to maintain effective communication with you. Our 24/7 live chat and email support team ([email protected]) may use your information to resolve account-related issues. We provide support in both Bengali and English.

By monitoring patterns in your gaming activity, we can identify potentially problematic gaming behavior and intervene where necessary. This is an important part of our responsible gaming policy.

Cookies are small text files stored on your device. x99bd uses cookies for the following purposes:

• Essential cookies: Necessary for maintaining login sessions and ensuring security.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Help monitor and improve site performance.

You can manage cookies from your browser settings, but disabling essential cookies may prevent some platform features from working.

x99bd does not sell or rent your personal information. However, limited information sharing may occur in the following situations:

• Payment processors: Information necessary to complete transactions via bKash, Nagad, Rocket, and Upay is shared with those providers.
• Game providers: Minimum information required to deliver gaming services may be shared with our technology partners.
• Legal obligations: We may be legally required to provide information in response to a court order or a lawful request from a competent authority.
• Fraud prevention: Information may be disclosed where necessary to assist in investigating fraudulent activity or criminal matters.

Our servers and technology infrastructure may be located in various countries. Regardless of where data is processed, we ensure that appropriate security measures are maintained and the standards of this policy are followed.

x99bd uses industry-standard technology to protect your information:

• SSL encryption: All data transmissions are secured via TLS/SSL encryption.
• Password hashing: Your password is never stored directly — only an encrypted hash is kept.
• Two-factor authentication: An option to add an extra layer of security to your account.
• Regular security audits: Routine testing is conducted to identify system vulnerabilities.
• Firewall & intrusion detection: Security is maintained at the server level.

Your role in keeping your account secure is also important:

• Use a strong and unique password.
• Do not share your login details with anyone.
• Report any suspicious activity to us immediately.
• Make sure to log out after using a public or shared device.

If a data breach occurs, we will notify the relevant authorities as required by applicable law, and if your information is at risk, you will also be informed in a timely manner.

x99bd retains your information only for as long as necessary. The general policy is:

• Active account data: Retained for as long as the account remains active.
• Transaction records: Retained for an extended period in accordance with financial regulations.
• Inactive accounts: Data may be securely deleted after a period of inactivity.
• Legal obligations: Records are maintained in accordance with the timeframes set by applicable law.

Even after an account is closed, we may be required to retain certain information, particularly where legal or regulatory obligations apply.

You may request to view the information x99bd holds about you at any time. If any information is incorrect or incomplete, you may also request a correction. You can make this request by contacting us via live chat or email at [email protected].

You may request that your information be deleted. However, it may not always be possible to fulfill this request in full in the following cases:

• Retaining the information is necessary to meet legal or regulatory obligations.
• The information is related to an ongoing legal dispute or investigation.
• Financial transaction records that must be retained by law.

If you do not wish to receive promotional emails or messages from x99bd, you may object at any time. However, essential account-related communications (transaction confirmations, security alerts) cannot be turned off.

x99bd is only for users aged 21 or above. We do not knowingly collect any personal information from minors. Age is verified during the registration process.

If a parent or guardian suspects that their child has opened an account on x99bd, please notify us immediately at [email protected]. We will act promptly and delete all related information.

x99bd reserves the right to change or update this privacy policy from time to time. For significant changes, we will notify you by email or through a notice on the platform.

Continued use of x99bd after a change means you have accepted the updated policy. We therefore recommend checking this page from time to time.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:

• Live Chat: Available 24 hours a day, 7 days a week
• Email: [email protected]

Our support team is always ready to assist you in both Bengali and English.

You may also want to read our other policies — Terms & Conditions and Responsible Gaming.